Shipping policy

Last Updated: August 29, 2026

At Elevryx, we work to get your order to you as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after they are placed. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

After your order has been processed, standard delivery typically takes approximately 9-14 business days within the United States.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of Elevryx’s control.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before your order is completed.

Order Tracking

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to monitor its progress.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to have the order reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, delivery is the responsibility of the carrier. If your package is marked as delivered but cannot be located, please first check with household members, neighbors, and the carrier.

If your package is significantly delayed or appears to be lost in transit, please contact us at hello@elevryx.com so we can assist you with the next steps.

Elevryx is not responsible for packages that are lost, stolen, or misdelivered after being confirmed as delivered by the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us at hello@elevryx.com as soon as possible after delivery. We may request photos or additional information to help resolve the issue.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

International Shipping

International shipping availability may vary. Customers are responsible for any applicable customs duties, taxes, or import fees associated with international orders unless otherwise stated at checkout.

Questions

For questions about your order or our shipping policy, please contact us at hello@elevryx.com.

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